FAQ's

🛒 Frequently Asked Questions – The India Mall

Welcome to The India Mall Help Center. Here you’ll find quick answers to the most common questions about shopping, shipping, payments, and returns. We're here to ensure your experience is smooth and satisfying!

1. What is The India Mall?

The India Mall is a trusted Indian e-commerce platform that offers a wide range of products including clothing, electronics, home essentials, beauty items, and more — all at affordable prices with delivery across India.

2. How do I place an order?

Placing an order is easy:

  1. Browse products and add them to your cart.

  2. Go to checkout.

  3. Enter your shipping details and choose your payment method.

  4. Confirm your order.

3. What payment methods are accepted?

We accept:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets (e.g., Paytm, PhonePe)

  • Cash on Delivery (COD) for select locations

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via SMS and email. You can also visit our Track Your Order page and enter your Order ID to see the status.

5. Do you offer free shipping?

Yes! We offer free standard shipping on selected products and for orders above a minimum purchase amount. Shipping charges (if any) are clearly mentioned during checkout.

6. When will I receive my order?

Delivery times usually range between 3–7 business days, depending on your location. We work with reliable courier partners to ensure fast and safe delivery.

7. Can I cancel or change my order after placing it?

Yes, orders can be canceled or changed before they are shipped. Contact our customer support as soon as possible for assistance.

8. What is your return and refund policy?

We offer easy 7-day returns on most products. If your product is damaged, defective, or not as described, you can request a return or replacement. Refunds are processed within 3–7 working days after the return is received.

Read our full Refund Policy →

9. Is it safe to shop on The India Mall?

Yes! Your security is our top priority. We use SSL encryption and secure payment gateways to protect your personal and financial information.

10. How can I contact customer support?

You can reach us via:

Our support team is available Monday to Saturday, 10 AM to 6 PM.

Still need help?
📩 Contact Us and we’ll get back to you as soon as possible!